Effective October 6, 2026

These terms apply to every service A1 Stringing provides: appointments at our Eastvale location, the 24/7 drop box, pickup and drop off, and mobile stringing visits. By booking, dropping off a racket, or handing one to us, you agree to them.

Prices and what is included

Prices are shown on each booking page and the price shown when you book is the price you pay for that job. Stringing is priced per racket, labor plus the string you choose. Every string job includes a fresh overgrip. Regripping, grommet work, and customization are separate services with their own prices.

Booking, deposits, and fees

• Regular appointments must be booked at least 24 hours ahead. A deposit holds your spot and is applied to your total.

• Cancel or reschedule at least 24 hours ahead and your deposit or fee moves to the new time, or is refunded for mobile visits and pickups. Inside 24 hours, or if you do not show, it is non refundable.

• Rush (same day) bookings are paid in full when you book and are non refundable. They cannot be cancelled or moved.

• If you are more than 15 minutes late to an appointment, your racket becomes a drop off with 24 to 48 hour turnaround.

• Mobile visit and pickup fees are paid when you book and cover one trip to one address. If no one is available during your window, or the rackets are not ready, the fee is forfeited and a new booking is needed.

Your racket

We inspect and photograph every frame before stringing. We will not string a cracked frame. Frames with hairline cracks, chips, worn or missing grommets, or heavy wear are strung only at your request and at your own risk. We are not responsible for a frame that fails during or after stringing because of existing damage, age, or a hidden defect. Anything extra we find, such as grommet damage or heavy grip residue, is quoted by text before it is added to your bill.

Strings, tension, and workmanship

We string to the tension and string you request. If you leave the choice to us, we pick what fits the player, and that is a recommendation, not a guarantee of feel or results. A restring to a different setup is a new job at the regular price.

Strings are a wear item. We cannot refund or replace strings that break after your racket leaves us. If you believe something went wrong on our end, text us a photo within 48 hours and we will take a look.

If you supply your own string, bring a full set of at least 40 feet in good condition. Labor is due even if your string breaks or runs short during installation, and we do not warranty string you supply.

Drop box

The drop box at our Eastvale location is available 24/7 and needs no appointment. Tag each racket with your name, phone, string, and tension, or fill out the drop box form, then text us so we know it is there. We are responsible for your racket from the moment we text you that we have it. Do not leave rackets outside the box. Turnaround is 24 to 48 hours depending on the queue.

Mobile visits

The visit fee covers travel and setup for one trip to one address. Stringing is paid separately on site, before rackets are returned. Make sure the zone you select matches your address; if it does not, the difference is settled on site before we begin. We need a level spot to set up and access to a standard outlet. Paid parking, if required, is added to your total. If rain or an unsafe setup area prevents us from working, we reschedule at no charge. Rackets beyond the number you booked are strung if the schedule allows, otherwise we take them for drop off service or set a second visit. For groups, every racket needs a name on it, and string and tension are confirmed per racket on site.

Pickup and drop off

We text you a 2 hour window for pickup and another for return, typically within 24 to 48 hours of pickup. Stringing is confirmed by text after pickup and paid before return. If you ask us to leave rackets unattended at your door, that is at your own risk.

Payment and release

We accept card through our website, Venmo, Zelle, and Square. The balance is due when the work is done, and rackets are released once paid. If you have a question about a charge, text us first and we will sort it out.

Unclaimed rackets and personal items

Rackets not picked up within 30 days of our ready text are considered abandoned and may be donated or disposed of. Please remove personal items from racket bags. We are not responsible for items left in bags.

Photos

We photograph rackets for our records and may post racket photos on social media, never with your name. Tell us if you would rather we did not post yours.

Minors

Rackets for players under 18 are booked by a parent or guardian, who agrees to these terms on the player's behalf.

Limits of liability

If we lose or damage a racket through our own fault, our responsibility is limited to the racket's current fair market value. For any other claim, our total responsibility is limited to the amount you paid us for the service in question. We are not responsible for indirect losses such as missed matches, travel, or replacement rentals. Nothing here limits rights that California law does not allow us to limit.

Changes, law, and contact

We may update these terms as the business changes; the version posted when you book is the one that applies to that booking. These terms are governed by California law, and any dispute will be handled in Riverside County, California. Questions go to A1TennisString@gmail.com or 909 334 2676.